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Yesterday
my broadband stopped working.
Clever old BT directed me a to a new web page telling me to pay my bill.
Fair
enough. (and actually quite clever)
I had to call BT
accounts and pay my bill by credit card, spoke to Dipen;
(he said his name was
Dipen anyway)
What I really felt unhappy with was the way 'Dipen' dealt with my credit card.
He insisted on me reading the card number twice, then he read it back
again, and appeared to deliberately say the forth digit incorrectly.
The first 4 numbers of a Visa card are likely to be 4543, and he said
4542.
It just didn't seem right. I then asked him to identify himself
with a BT number or call centre and he refused twice, by then he was
obviously getting uncomfortable and then he disconnected the call.
I'm not saying that he was collecting credit card numbers for his own
use, but it has occurred to me that anyone taking payments
on the phone could easily make a note of the card details and sell them.
In my opinion, you are much safer using a secure online
payment page.
If you don't see https in the top left of the address of the website -
it's not secure, don't use it!
Carry on to  BT
Faults
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